Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the TenByTwoo website and services. By accessing our website or purchasing from us, you agree to be legally bound by these Terms.

If you do not agree, please do not use our website.

1. General Use of Website

This website is operated by TenByTwoo, a fashion and apparel brand

You agree to use this website only for lawful shopping purposes

We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice

2. Product Information

We aim to display product details (color, size, fabric, fit) as accurately as possible

However, slight variations in color may occur due to lighting and screen differences

Product images are for illustrative purposes only

All sizes are based on the standard size charts provided on the respective product pages

Availability of products is not guaranteed and may change without notice

3. Pricing Policy

All prices are listed in Indian Rupees (INR)

Prices may change at any time without prior notice

Discounts, offers, and promotions are subject to limited time validity

In case of pricing errors, TenByTwoo reserves the right to cancel, refuse, or revise the order

4. Orders & Acceptance

Placing an order does not confirm acceptance.

We reserve the right to cancel or refuse any order for reasons including:

Stock unavailability

Payment failure

Suspicious or fraudulent activity

Once an order is confirmed, you will receive a confirmation via email/SMS.

5. Payments

We accept secure online payments through approved payment gateways

TenByTwoo does not store your card or payment details

TenByTwoo shall not be responsible for transaction failures or delays caused by banks or payment gateways

6. Shipping & Delivery

Orders are processed within 1–3 business days

Delivery timelines typically range between 3–10 business days depending on your location

Delays may occur due to courier issues, weather conditions, or high demand periods

Customers must provide accurate address and contact details for successful delivery

7. Returns, Exchanges & Refunds

Returns are accepted within 7 days of delivery only for eligible products

Items must be unused, unwashed, and with original tags intact

Exchanges (especially for size issues) are subject to availability

Refunds are processed only for eligible cases in accordance with our Refund & Return Policy

Sale/discounted items may be non-returnable unless defective

8. Product Care Responsibility

Customers are responsible for following washing and care instructions provided on product labels.

Damage caused due to improper washing or handling is not eligible for return or refund.

9. User Responsibilities

You agree not to:

Misuse the website or attempt unauthorized access

Place fake or fraudulent orders

Copy, reproduce, distribute, or misuse brand content or product images

Use the platform for illegal or harmful activities

10. Intellectual Property Rights

All content including brand name, logo, product images, designs, website content, and graphics belong to TenByTwoo.

Any unauthorized use, reproduction, or distribution is strictly prohibited.

11. Promotional Offers

Offers and discount codes are subject to specific terms

We may cancel or modify offers at any time without notice

Offers cannot be combined unless explicitly mentioned

12. Limitation of Liability

TenByTwoo is not responsible for indirect, incidental, special, or consequential damages arising from use of our products or website

Our liability is strictly limited to the value of the purchased product

We are not responsible for delays or issues caused by third-party courier or payment services

13. Third-Party Services

Our website may use third-party services such as:

Payment gateways

Delivery partners

Analytics tools

TenByTwoo is not responsible for the policies, practices, or performance of third-party services.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your data.