Refund & Return Policy

This Refund & Return Policy (“Policy”) applies to all purchases made on the TenByTwoo website (“Website”). By placing an order, you agree to the terms outlined below.

We aim to ensure a smooth shopping experience, but if you are not satisfied with your purchase, this Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

You may request a return or exchange if:

The item is delivered in a damaged, defective, or incorrect condition which includes:

Torn stitching

Printing defects

Wrong size sent

Significant color mismatch beyond reasonable screen or lighting variation

The product size does not fit (exchange subject to availability)

The return request is made within 7 days of delivery

To be eligible for return:

Items must be unused, unwashed, and unworn

Original tags, packaging, and invoice must be intact

The product must be in resellable condition, free from stains, damage, washing, perfume, or signs of use

2. Non-Returnable Items

We do not accept returns for:

Items purchased during clearance or sale events (unless defective)

Innerwear, socks, or hygiene-related products

Customized or made-to-order products

Items without original tags or packaging

3. Exchange Policy

Eligible returns may be resolved through replacement, exchange, store credit, or refund depending on product availability and issue type.

Size exchanges are allowed subject to stock availability

Exchange requests must be made within 7 days of delivery

Only one exchange per product/item is allowed

If the requested size is unavailable, a refund or store credit may be issued

4. Refund Policy

Refunds are processed only under eligible conditions such as:

Product is out of stock after return request

Item is defective or incorrect and replacement is not possible

Order cancellation before dispatch

Refund Method

Refunds are credited to the original payment method (UPI, card, net banking, etc.)

For Cash on Delivery (COD) orders, refunds are issued via bank transfer, UPI, or store credit

Refund Timeline

Once the returned product is received, inspected, and approved, refunds are processed within 5–10 business days.

5. Return Process

To initiate a return:

Contact our support team via email or customer care

Share order details and reason for return

Return requests are reviewed within 24–48 business hours

Our team will arrange pickup or provide return instructions

In locations where reverse pickup is unavailable, customers may be required to self-ship the product

Once received, the product will undergo quality inspection

Refund or exchange will be processed accordingly

6. Shipping Charges

If the return is due to our error (wrong/defective item), return shipping is free

Original shipping charges (if any) are non-refundable

7. Order Cancellation

Orders can be cancelled before they are dispatched

Once shipped, cancellation is not possible, and return rules will apply after delivery

8. Damaged or Wrong Product

If you receive a damaged or incorrect item:

Report it within 48 hours of delivery

Provide clear images/videos as proof

We will arrange a replacement or refund at no extra cost

9. Store Credit Option

In certain cases, customers may opt for store credit instead of a refund. Store credit:

Can be used for future purchases on TenByTwoo

May include bonus value during promotional periods

Is non-transferable and non-redeemable for cash

10. Inspection & Approval

All returned items are subject to inspection. TenByTwoo reserves the right to:

Approve or reject refund/exchange requests based on product condition

Decline returns if policy conditions are not met

Returns that do not meet the eligibility conditions may be rejected and shipped back to the customer.

11. Contact for Returns

For return or refund requests, contact:

TenByTwoo Customer Support
Email: [Insert support email]
Phone: [Insert contact number]
Working Hours: [Insert hours]