Privacy Policy

This Privacy Policy (“Policy”) governs how TenByTwoo (“Company”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects the personal information of users (“you”, “your”, or “User”) who access or use our website and services (“Services”).

This Policy is an electronic record in accordance with applicable laws and does not require any physical or digital signature.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our Services.

We may update this Policy from time to time, and continued use of the website constitutes acceptance of any changes.

This Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

We collect information to provide better services, improve user experience, and process your orders.

1.1 Information You Provide Directly

When you interact with TenByTwoo, we may collect:

Full name

Contact details (phone number, email address, delivery address)

Payment and billing information (processed securely via third-party payment gateways)

Account login credentials (if you create an account)

Order history and purchase details

Customer support queries and communications

Preferences such as size, style, and shopping interests

1.2 Automatically Collected Information

When you use our website, we may collect:

IP address

Device type and browser information

Pages visited and time spent

Cookies and tracking data

Shopping behaviour (products viewed, added to cart, purchased)

1.3 Social Media Information

If you log in or interact using social platforms, we may collect:

Name and profile information

Email address

Profile picture

Publicly available information permitted by your privacy settings

2. How We Use Your Information

We use your data for the following purposes:

Processing and delivering orders

Managing your account and purchases

Customer support and communication

Payment verification and fraud prevention

Improving website performance and user experience

Personalizing product recommendations

Marketing and promotional communications (with opt-out options)

Analytics and business improvements

Legal compliance and dispute resolution

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Remember user preferences (such as size or cart items)

Analyze traffic and user behaviour

Deliver relevant advertisements

By continuing to use the website, you consent to the use of cookies in accordance with this Policy.

You can disable cookies in your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share your data only in the following cases:

With payment processors and delivery partners to fulfill orders

With service providers (hosting, analytics, marketing tools)

With legal authorities when required by law

In case of business transfers such as mergers or acquisitions

To prevent fraud or security threats

5. Data Security

We use reasonable technical and organizational measures to protect your data, including:

Secure servers

Encryption and secure processing of sensitive information

Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

6. Your Rights

You may:

Access your personal data

Correct or update your information

Request deletion of your data (subject to legal obligations)

Opt out of marketing communications

Withdraw consent at any time

Requests can be made via our support email.

7. Marketing Communications

We may send you:

Order updates

Offers and promotions

Product recommendations

You can unsubscribe from promotional messages anytime using the opt-out link or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Data Retention

We retain your personal data only as long as necessary for:

Order fulfillment

Legal compliance

Business and operational needs

Even after account deletion, we may retain limited data for legal or fraud-prevention purposes.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. Legal Disclosure

We may disclose your information if required:

By law enforcement or government authorities

For legal proceedings

To protect our rights, users, or public safety

12. Grievance Redressal

For any concerns regarding your personal data or this Policy, you may contact our Grievance Officer:

Grievance Officer – TenByTwoo
Email: [Insert official email]
Address: [Insert business address]

We aim to respond to all complaints within a reasonable timeframe in accordance with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our Services implies acceptance of changes.

14. Governing Law

This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at [Insert City, State], India.