All orders are processed within 1–3 business days after successful order confirmation  

Orders placed on weekends or public holidays are processed on the next working day  

Once your order is shipped, you will receive a confirmation message/email with tracking details  

Metro cities: 2–5 business days from the date of dispatch  

Other cities/towns: 4–8 business days from the date of dispatch  

Remote or rural areas: 5–10 business days from the date of dispatch  

Standard shipping charges (if applicable) are shown at checkout before payment  

TenByTwoo may offer free shipping on orders above a certain value during promotions  

Shipping charges are non-refundable once the order is dispatched  

Once shipped, you will receive a tracking link via SMS or email  

You can use this link to monitor your order status in real time  

Tracking updates may take up to 24 hours to reflect after dispatch  

Orders are delivered to the shipping address provided at checkout  

Customers are requested to ensure correct address and contact details  

If delivery fails due to incorrect address or unavailability, re-shipping charges may apply  

High order volumes during sales or festive seasons  

Courier partner delays  

Natural events or logistical disruptions  

Incorrect or incomplete address details  

Cash on Delivery (COD) may be available for select locations and eligible orders  

Additional COD charges may apply (if applicable)  

Customers must ensure availability to receive and pay for COD orders  

The customer is unavailable after multiple delivery attempts  

Incorrect or incomplete address is provided  

The customer refuses delivery  

The order may be returned to us  

Re-shipping charges may apply for re-dispatch  

All products are securely packed before dispatch  

If your order arrives damaged, you must report it within 48 hours of delivery with images/videos  

In rare cases of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue